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Heritage Site Guide Training

Well-trained, confident and enthusiastic site guides undoubtedly improve visitors' experience, enjoyment and satisfaction. Motivation, retention and recruitment of guides can also be improved when appropriate training is offered.

We can design customised courses and programmes that develop your guides' practical guiding and interpretation skills. The scope can include, for example:

  • Group management
  • Developing rapport with visitors
  • Dealing with questions
  • Effective speaking
  • Presentation skills
  • Audibility
  • Top visual priorities
  • Time management
  • Body language

We have trained guides to work in a wide variety of sites such as cathedrals, museums, art galleries, stately homes and castles. Clients have included Inspired by the Subway project, Flag Fen Archaeological Park, Ascot Race course, Olympic Delivery Authority, Palace of Westminster, Blenheim Palace, Weald & Downland Museum and English Heritage.
Client comments

We can design and deliver both short courses (one/two day) and also programmes which can lead to the Institute of Tourist Guiding qualifications at level 2.

We can also provide related consultancy services including training needs analyses and development of competence frameworks.

Please contact us to discuss your requirements.

 

Design & Developed by Chamaeleo Design